ABL Asset Management Company Limited

Feedback and Complaint

Feedback and Complaint

https://ablfunds.com/backend/web/downloads/Procedure-for-Complaint-Handling-MUFAP.pdf

COMPLAINT AND FEEDBACK

We value your feedback. Make a complaint, give a compliment or offer a suggestion. It can help us improve our service.

Register Your Feedback

  • We recommend that contact your Investment Advisor right away. If you do not have an assigned Investment Advisor, contact us at UAN 042-111-225-262 from anywhere in Pakistan. Most issues are resolved this way.
  • If your concerns are not settled to your satisfaction, please fill out the Form given below, and we will get back to you at the earliest.


    Note: Please ensure to mention your contact details for correspondence and Investment details, if any.

    All concerns will be acknowledged within 24 hours of receipt, along with an expected timeline for resolution.

    If your concern remain unresolved within the specified timeline, or in the absence of any acknowledgment, you may escalate the matter to the Manager - Customer Services at ahsan.khan@ablfunds.com. you may contact us via 042-32305000 or 0346-8211154, or submit your concern in writing on below:

    Customer Services Department
    ABL Funds

    Plot # 18-C, Stadium Lane # 1,
    Khadda Market, D.H.A. Phase V, Karachi.

    If your complaint has not been resolved satisfactorily, or you remain dissatisfied with the outcome, you may escalate it to the Mutual Funds Association of Pakistan (MUFAP), either by email at complaints@mufap.com.pk or through the MUFAP Complaint Portal. Please note that complaints falling outside MUFAP's jurisdiction will not be entertained. For further details on the MUFAP complaint handling procedure, please click here.

    DISCLAIMER "In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the Company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained."